Refund policy
Return and Refund Policy
Last updated: August 28, 2026
At Volticlane, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in the same condition in which you received it.
The item should be returned with its original packaging and accessories when applicable.
You must provide proof of purchase or your order number.
Certain products may be excluded from returns when stated on the product page.
Damaged or Incorrect Items
Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.
Contact:
Email: Info@volticlane.com
Phone: (216) 770-3983
Please include your order number and photographs showing the issue.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.
Exchanges
If you receive a defective or incorrect item, contact us so we can determine the appropriate resolution.
Contact Us
For questions regarding returns or refunds:
Volticlane
2150 West 117th Street
Cleveland, OH 44111
United States
Email: Info@volticlane.com
Phone: (216) 770-3983